REVOLUTIONIZING THE BANKING SECTOR
The CEO of Zambia National Commercial Bank, Mukwandi Chibesakunda is scaling greater heights in the financial services space with innovative initiatives and excellent leadership skills. Her strategic policies and developments for the bank have catapulted its growth despite the COVID-19 pandemic
“UNDER HER LEADERSHIP, THE BANK MADE HUGE PROFITS IN 2020, THE HIGHEST EVER IN ITS ENTIRE HISTORY”
Being well-experienced in the banking and financial industry, Mukwandi is well rounded to lead the bank in the right manner to yield maximum economic benefit. Since her appointment in 2020 as the CEO of Zambia National Commercial Bank, she has led many strategic developments for the bank, especially in response to the pandemic.
Her focus has revolved around bringing and implementing global advancements in the banking sector, especially the developments in digital banking, to the Zambia National Commercial Bank. The bank hosts an innovation lab where new digital technologies and innovations are tested before being implemented by the Bank for proven results.
AN INNATE LEADER
As far as her leadership values and her life principles are concerned, Mukwandi is a compassionate leader with a futuristic vision. She also believes in standing by her team and creating a democratic working environment, where all her team members have input and can grow individually, as well as a team. She believes in creating a culture of trust that can make her teams thrive and empowers them in several ways for their professional and personal growth.
AN ENTERPRISING VISIONARY LEADER
Her focus is on ensuring that the company’s strategies are agile in order to quickly adapt to the changing environment brought about by the COVID-19 pandemic and still remain a profitable and leading financial service institution. In the long run, her focus is on driving a digital strategy that will see Zanaco become the top transactional financial institution in Zambia. This will mean increasing its digital footprint, enhancing its already existing digital platforms and driving a culture of innovation.
GLORIOUS ACHIEVEMENTS
Being the CEO of the Zambia Commercial Bank has contributed to Mukwandi’s multifold growth as a leader and innovator. She has delivered various achievements for the bank, and also made her mark in the financial services and banking industry as a leader. With her dedication and hard work, the bank has continued to exceed its strategic targets even amidst the COVID-19 pandemic. She has done a tremendous job by introducing the necessary changes in the management system and her team, which has enhanced the base of the organization.
In the long term Mukwandi wishes to focus on delivering the Bank’s digital first strategy, to enhance usage of the digital technologies offered by Zambia National Commercial Bank to make banking easier for its customers and also delivering on green finance innovations.
Her commendable leadership style and impressive persona have led her to win several awards, such as the prestigious ‘Business Excellence Leadership Award hosted by African Leadership Awards’ in 2019 and CEO of the year 2021 by the CEO monthly, an internationally renowned magazine, by publishing house AI Global Media.
Mukwandi is one of the few global leaders who have realized the potential of digital space and is making steady progress to revolutionize the financial sector with digital technologies. She is also a firm believer of the importance of CSR, and has spearheaded many initiatives towards the betterment of the Zambian society. Under her guidance, the bank constantly strives to spread financial literacy among the citizens of Zambia, and also works to provide potable water to the deprived communities.
