Established in the 1930s, the Al- Futtaim Group grew rapidly and as early as in the 1940s and 1950s, it had become an integrated commercial, industrial, and services organization.
PROGRESSIVE AND CUSTOMER CENTRIC
Its automotive vertical Al-Futtaim Motors was established in 1955 and is the exclusive distributor of Toyota, Lexus, Hino trucks and Toyota Material Handling equipment in the UAE. The group also holds the franchise rights to operate IKEA stores in UAE, Qatar, Egypt and Oman.
Considered as one of the most progressive companiesin the United Arab Emirates, it consists of over 65 companies across multiple sectors including commerce, industry, and services and with more than 20,000 employees from the UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Egypt, Pakistan, Sri Lanka, Syria, Singapore and Europe.
With a deep focus on pure entrepreneurship and keeping customersfirst in all their decisions Al-Futtaim Group has grown by directly relating to the changing needs of the customers and societies by offering them nothing but the best brands with highest levels of quality and customer service including after sales support and being always ahead of its competitors.
As it caters to eight business verticals, it takes a decentralized approach by offering flexibility and versatility to its individual businesses and supporting them to compete with other organizations.
Such an ingenious approach has helped keep its employees motivated as they have used the power given to them justly and with responsibility, thus creating a clearly defined and powerful work culture.
Al-Futtaim Group has invariably upheld the values of integrity, service, and social responsibility. As a result, its national and international businesses have transformed into world’s leading brands which have been successfully dominating the sphere of their function.
SUCCEEDING DESPITE CHALLENGES
In 2000, the Al-Futtaim Group as a result of a mutually beneficial decision was split between the current owner of the Al-Futtaim Group, Abdulla Al Futtaim and his cousin Majid Al Futtaim. While Abdulla Al Futtaim retained the automotive and retail businesses, Majid Al Futtaim took over the firm’s property development business which is now known as the Majid Al Futtaim Group, another business giant in Dubai. As of October 2018, Abdulla Al Futtaim’s net worth was estimated at $3.1 billion.
A peaceful split was possible because of the strategic vision and excellent mediating skills of Sheikh Mohammed bin Rashid Al Makhtoum who convinced both cousins to accept a settlement and divide their assets, liabilities, and operations amicably.
Being a family-owned business Al-Futtaim Group believes in sustainability and always takes decisions with a long-term view. It is reflected in its remarkable reputation,commercial success, and a long list of various admired and innovative global brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland.
Its strong customer-focused approach and relentless efforts to achieve perfection has helped it make a life-long relationship with consumers in 29 markets.