Vertex Global Services is a tech-led innovative brand that offers several services, such as managed services, events and conferences, performance marketing, staff augmentation, artificial intelligence (AI) and digital platforms, digital education, revenue, human resource outsourcing, and retail mapping services, under a single umbrella. By leveraging digital technology, such as chatbots, smart interactive voice response (IVR) systems, AI, machine learning, and human resource solutions, Vertex Global Services has extended its reach to five countries in merely five years. The company deployed innovative and cost-effective AI solutions, such as smart IVR for one of the major telecom providers, which resulted in saving of $1 million per year and a digital makeover for its stakeholder. With a dedicated team of more than 1000 professionals, Vertex Global Services serves 3000 clients through its delivery networks and operations.
PROVIDING SUPERIOR SERVICES
The brand has expanded its wings globally with key branches in India, the US, the UK, Canada, Nepal, Philippines, and the Middle East through its exclusive service verticals namely Vertex Next, Vertex Academy, and VCosmos. With consistent efforts towards updates and upgrades, Vertex NEXT brings buyers and sellers to one platform and continually provides exciting platforms, products, and tools to fuel the business growth of its clients. Here the organization connects industries, decision-makers, and influencers, including authorities, buyers, manufacturers, and sellers, through exhibitions and conferences, content sharing, interactive webinars, e-publications, and digital engagements to enhance their reach in key markets in the Middle East, Africa, and Asia.
Its innovative and specialized platform empowers the customers with a state-of-the-art learning experience, providing them easy access to the latest solutions in the industry. Another initiative, VCosmos, enhances customer experience with new age digital outsourcing solutions and an exceptional service delivery model by creating an ecosystem to facilitate its clients through continuous engagement, innovation, transformation, and brand value creation.
Another futuristic venture, Vertex Digital Academy, empowers the learners through superior learning concepts. It imparts them top-notch training through intuitive e-learning, coaching, and mixed evaluations, progressive personal commitment, and collective business performance, thus enabling them to achieve new heights in their career.
CUSTOMER-ORIENTED BUSINESS MODEL
A highly customer-centric brand, Vertex Global Services delivers the best IT infrastructure services with cloud and cyber security solutions to create brand value for its customers and stakeholders. It utilizes the Internet of Things (IoT) and managed services with immaculate enterprise networking to fuel the growth of communities associated with it. Its reputed clientele comprises Airtel, Wave Infrastructure, Jubilant Food works, Max Bupa Health Insurance, and IndiGo.
AWARDS AND RECOGNITION
Vertex Global Services provides an ideal work culture that is conducive to employee satisfaction and growth. It earned the award for being the best place to work in India for two consecutive years (2020 and 2021). The brand also received the “Best Innovative Business Solutions Service Providers 2020” award from Brand Opus India. It is also the winner of “India 5000 Best MSME Award 2021” by India 5000 and has been ranked among the top 10 fastest growing BPO companies in India (2021) by Business Connect. It is ranked among the 30 most trusted brands and recognized as the India’s most innovative tech company.