Category: Brands

With over 34 years of success, the institution has aided thousands of students in identifying their potential and achieving their objectives. The ceaseless efforts of Prof. Purandare has earned him a place in the World Book of Records for teaching 16 subjects over 30 years and dedicating 1,10,000 hours (recorded till August 2021) to the noble profession.

HUMBLE BEGINNINGS

An achiever since the beginning, Prof. Mahesh Purandare secured the first rank in Advanced Costing while completing B.com at the Pune University. He also stood first in Advanced Statistics course in M.Com., and third in Diploma in Taxation Laws. Despite a stellar academic record, Prof. Mahesh Purandare preferred teaching to any other profession. In 1986, he started Mahesh Purandare Classes with just two students. Prof. Pundare’s depth of experience and extensive knowledge led him to truly recognise the hurdles faced by students in pursuing further education and the difficulties they face while seeking employment opportunities. Therefore, he combined pedagogy with empathy to nurture students academically, and has been helping them reach great heights since then. Inspiring, motivating, setting a vision, and valuing everyone around him have been the key drivers of Prof. Purandare’s phenomenal growth so far.

UNBRIDLED PASSION FOR TEACHING

Prof. Mahesh Purandare has been teaching for more than 30 years, almost non-stop. He teaches 14 hours a day and seven days a week, a testimony to his passion for teaching. His areas of expertise include Accounts, Costing, Mathematics, Statistics, Economics, Company Law, Income Tax, and Management, to name a few. His wife CMA Prof. Archana Purandare has an equal share in making the institute reach the pinnacle of success.

His pupils hold senior positions in prestigious companies in India and overseas. They remember his unique teaching style, which included explaining numerical concepts through current affairs and a sense of humour that made learning fun for them. The institute also takes underprivileged students under its wing and gives them the access to quality education free of cost.

To meet the pandemic-led challenges in education delivery, Prof. Purandare launched an app-based online teaching platform, Mahesh Purandare Lessons to share knowledge.

AWARDS AND ACCOLADES

Mahesh Purandare Classes have been bestowed with several national honors and accolades. They have truly revolutionised the teaching standards in Maharashtra, especially Pune. The institute received a certificate of achievement under the National Educational Excellence Awards. Asia’s Education Excellence Awards recognised the institute as Pune’s Most Trusted Coaching Institute.

The Pride of Indian Educational Awards accorded it the title of the Best Coaching Institute in Pune. The Global Business Awards bestowed the title of Maharashtra’s Best CA and CS Institute upon Mahesh Purandare Classes. On several occasions, it has been honoured as Maharashtra’s Best Commerce Coaching Institute. Reaching global recognition, it also got the International Talent Award for Best Higher Education Classes in India (Maharashtra).

Mahesh Purandare has also been recognised as the Best Professor in Mathematics in Maharashtra. Recently he has also been honoured by Sakal and received ‘Excellence in Education Award’ from Padma Shri Prataprao Pawar.

The institute has also been featured in several newspapers and esteemed magazines such as the Forbes India edition, Fortune, India Exchange, and The CEO story.

The hospitality sector may have been a late bloomer but thanks to globalization, it has witnessed an exponential growth. Therefore, the demand for highly-trained professionals has also surged, opening new career avenues for young aspirants. However, the aspirants need practical training to grab lucrative opportunities in the hospitality world. That’s where ISHM comes into the picture. The institution has a state-of-the-art campus that allows students to get hand-on training in culinary arts.

Located in West Bengal, it has become one such institution where students can start their journey towards working in hospitality and aviation industries.

MATCHLESS CURRICULUM

Renowned as one of India’s finest hospitality management institutes, the International School of Hospitality Management offers UG and diploma programs in Aviation, Hotel & Hospitality Management, and International Business.

At the UG level, the institute offers a three-year BBA, Dual Programme in Hospitality, Hotel & Tourism Management, and BSc courses. Students also have the option of pursuing a BBA in three specialisations.

At the PG level, the institute offers two-year MHA and PGPM courses. Alternatively, the three-year PGPM offers dual specialisations. In addition, the institute also offers one-year diploma courses in two specialisations and three-year advanced diploma courses to the students. All in all, the students have the opportunity to select from a diverse range of courses based on their career needs. Each of these courses is designed by industry experts after evaluating the needs of the sector.

STATE-OF-THE-ART CAMPUS

What makes the International School of Hospitality Management a pioneer is not just the courses and curriculum but also their practical learning. The institute is equipped with modern facilities to offer world-class training.

From huge air-conditioned lecture rooms and kitchen labs to conference rooms and aircraft cabins, the institute ensures excellent amenities. For hospitality students, there is also a fully-equipped food & beverages service lab, a food production lab, and a mock room simulating a 5-star hotel to give first-hand knowledge to students of the general housekeeping standards.

FACILITATING INTERNATIONAL EXPOSURE

Since hospitality and aviation are global career options, the International School of Hospitality Management has also included international exposure as a part of the student training. Under this initiative, the institute allows students to continue a 6-12 months internship in countries such as Malaysia, Turkey, Russia, and Thailand. During these internships, the students can also earn while getting practical training.

For aviation students, it provides cross-training exposure in the Indian Flying clubs and airhostess-ship training in live aircrafts in Malaysia. This way, the students get a first-hand experience of how things work in a real-time job.

BEYOND CAMPUS SUPPORT

Its vision is not restricted to merely offering learning opportunities. It understands how crucial the first steps of such young professionals are. This is why they have a dedicated placement cell which offers the best work opportunities to the students. The interviews are arranged before the semester is finished so that students have appointment letters even before they complete the course.

So far, students from the International School of Hospitality Management have bagged incredible work opportunities with top recruiters around the world. Some of these recruiters are Expedia, SpiceJet, Renaissance Hotel, Amazon, Hyatt, Taj, and Aditya Birla Group.

Businesses need to be on top of all legalities; and this requires the support of a competent legal team. Well aware of the legal requirements of a business, the experienced lawyers at Citadel Law Chambers stand by their clients through thick and thin. Based in Kolkata, the firm has clients all over India. The firm’s reputation has helped break the geographical barriers, making it a preferred legal advisor for both corporate and commercial litigation. Not just that, Citadel Law Chambers’ impeccable work has also been attracting international clients looking for legal support with respect to their investments / acquisitions in India. The firm boasts ofa range of domestic and international clienteles in a short span of two years.

THE FACE BEHIND THE FIRM

Behind the success of Citadel Law Chambers is a name that is well-known in the legal industry. The founder of the firm is Ms. Ramya Hariharan, a seasoned lawyer with more than 20years of experience. She has experience in general corporate, mergers and acquisitions, banking and finance and insolvency and restructuring.

Ms. Ramya Hariharan has in her career spanning over20 years had experience in dealing with various branches of law which has stood her in a good stead in providing well rounded and sound legal advice to her clients. Ramya has worked in some of the leading law firms in the country, including Shardul Amarchand Mangaldas, as a partner with Argus Partners and with HSA Advocates. She has led large teams and successfully closed several multi million dollar deals for her clients.In August 2020, when the world was still reeling under Covid, she moved out with her team from HSA Advocates to re start Citadel Law Chambers.

EXPERIENCE TALKS

What makes Citadel Law Chambers so efficient at understanding the businesses of their clients and then solving their legal issues is the collective experience of the firm. The lawyers of the Firm have several years of experience in handling transactions both domestic and cross border as well as dispute resolution matters. The Firm comprises dynamic and ambitious lawyers who strive to achieve professional excellence and are solution oriented, proactive and responsive to the needs of their clients.

Due to their extensive knowledge and deep understanding, the team at Citadel is adept at finding legal solutions for complex situations. The lawyers of the firm are trained to be solution oriented and to understand the business of the client which enables them provide practical legal solutions.The team at Citadel strives to exceed the expectations of its client by constantly improving upon the internal benchmarks for quality and turnaround time so as to become the best and be one step ahead. The firm adopts absolute transparency and highest standards of professional integrity and ethics in its approach towards work and in its interactions with its clients.High level of commitment and high level of client satisfaction, ethics and integrity are the integral values which drive the firm.

DEPTH OF PRACTICE

One of the most significant benefits of working with Citadel Law Chambers is that it is a full-service law firm and caters to businesses of all sizes. The law firm’s practice areas include general corporate, mergers and acquisition, banking and finance, restructuring and insolvency, real estate transactions, projects and dispute resolution.

Citadel Law Chambers is best-known for understanding the core of its clients’ businesses and then providing them with sound legal advice that is profitable in the short-term and long-term.

Driven by its vision statement to the core, Emirates Logistics LLC strives to be known across the world for its extreme freight and logistics competence, commitment, and accurate operational flexibility.

MOMENTOUS MILESTONES

In 2005, the parent company Emirates Logistics LLC was set up in the UAE. Since the beginning, the company has set its eyes on increasing market coverage and building a strong customer base in Dubai and other parts of the UAE. With consistent efforts and unrelenting hard work, they were able to open a branch in Sharjah the following year in 2006. The new set-up was aimed at creating and sustaining a Worldwide Agent Network. In 2007, the unwavering dedication of the company led to the opening of the company’s headquarters in Egypt, and a new off shoot in Abu Dhabi. Looking beyond the horizon, the company expanded its business to Pakistan in 2008 and India in 2011. It has worked with clients from across different countries and has been able to improve efficiency and deliver quality in terms of performance goals. The company excels in planning, execution, investment, implementation, warehouse management system, and most importantly, human resource utilization.

SOLUTIONS THAT EXCEED EXPECTATIONS

Emirates Logistics LLC is renowned to provide outstanding service and cost effective solutions to their customers. The company aims to provide quality service through commercial collaboration and mutual profit for suppliers and partners. It relies on knowledge to help its employees continuously educate themselves and create career progression opportunities for them through expansion and diversity. The company firmly believes in investing in Information Technology to accelerate its scope of service and development. It strives to deliver a valuable return on investment (ROI) to its investors. The foundation for their exemplary service has been recognizing the value of the agent network. Since its inception, it has made investments in the growth and organization of supply chain agents all over the world. As of now, they have a global network of 262 agents spread across 123 countries. As part of the prestigious Sharaf Group of companies, the firm has the advantage of a pre-existing Group network, especially in the Middle East and Africa. It has offices in the UAE, India, Pakistan, Kenya, Malaysia, Egypt, and Morocco. The company is an esteemed member of prominent industry network organizations, namely, WCA Inter Global, United Ocean Lines, the International Association of Movers, and the Global Projects Logistics Network(GPLN). Emirates Logistics has a skilled and dedicated team backed by appropriate in-house infrastructure to provide logistics solutions as per the client’s needs. It’s unrelenting capabilities have made it a renowned brand that prides itself on its financial reliability and the ISO9001 Quality Certification (P & I Cover with TT Club, London). Several clients from various business verticals such as Infrastructure, Oil & Gas, Freight Transport, Power Yacht & Boat Handling, and Bulk and Break Bulk Cargo Handling have chosen the company as their trusted logistics partner. It has an unparalleled range of solutions, including Feasibility Study, Route Survey, Budget & Quotation, Heavy Lift Transport, Barge and Vessel Booking & Handling, Sea Freight, Air Freight, Over Land Transport, Brokerage, and Structure Positioning and Installation services. They also do project management tasks such as onsite project management and temporary import / storage. The company’s ultimate mission is to deliver exquisite value to its customers through tailored logistics solutions that fulfill their specific business requirements and exceed their expectations in terms of quality and service. Upholding their values and morals at the core, Emirates Logistics is the name that resonates with quality in every word and deed.

The research-driven University founded in November 2010 under a special Act of the Indian Parliament is supported by the participating countries of the East Asia Summit, and Intergovernmental Memorandums of Understanding to that effect have been signed by 17 countries. The educational institution has been designated as an “institution of national importance” by the Indian Parliament.

INSPIRED BY ACADEMIC BRILLIANCE

Nalanda was a renowned centre of education in Asia for about 800 years. The thriving residential institution had over 10,000 students and 2,000 teachers from Asia as well as Greece. As per records, Xuanzang, a Chinese scholar, studied at the University for approximately 15 years. Taking its cue from the academic excellence and global vision of its historic predecessor, Nalanda University is committed to setting global standards of academic excellence and research and enabling capacity building across all areas of higher education.

RECOVERING THE LOST GLORY

Nalanda University is envisioned as a symbol of this new Asian Renaissance. It is evolving as a creative hub to serve as a crossroad for future generations. The university was demolished towards the end of the 12th century. It is claimed to have been destroyed around the same time as the major universities of Western Europe emerged, signalling a shift in knowledge from the East to the West. Nalanda University strives to re-establish the long-forgotten links and collaborations that prevailed in the Asian region before the commencement of historical circumstances that led to their implosion.

STRONG BACKING

The Member States of the East Asia Summit have pledged their support for Nalanda University. It was Dr. APJ Abdul Kalam’s speech at the Bihar State Legislative Assembly in March 2006 that marked the first step toward restoring the ancient citadel of learning. At the same time, the Singapore government presented the Indian Government with the ‘Nalanda Proposal’ suggesting the re-establishment of Nalanda as an Asian centre of learning. The proposal gathered steam as more member states pledged their support to the University at the fourth EA Summit in October 2009, thereby initiating Nalanda’s revival process.

The Nalanda University Act 2010 was finally passed in both the Houses of the Indian Parliament. In order to house its campus, the University acquired 450 acres of land at the base of the Rajgir Hills, 12 kilometres from the University’s ancient site. The reincarnation of Nalanda University has been marked by high-level cooperation between Bihar and the Central Government.

NEW BEGINNINGS

Its first academic session began on September 1, 2014. The University enrolled 710 regular students from 2014 to 2020. Intensive infrastructure work at Nalanda University started in the year 2017 and has taken shape in the last four years. According to reports, the University’s new campus has been reconstructed in the same pattern as that of the ancient Nalanda University of the 12th century. Many international students from the US, Vietnam, Sri Lanka, and Bangladesh are currently enrolled at the university.

AWARDS & ACCOLADES

As Nalanda University’s campus is emerging as one of the largest Net Zero campuses in the world, in 2021, the University was honoured with the prestigious Quality Achievement Award-2021 by the European Society for Quality Research (ESQR), applauding its commitment to the principle of sustainability. Additionally, the competition Success Review Magazine awarded Nalanda University for “Excellence in Education.”

Deltin is India’s largest luxury gaming and entertainment brand. From luxurious suites to spectacular gaming areas, VIP lounges to world-class entertainment and delectable cuisine to ultra-relaxing spa services, Deltin has created a niche premium experience at each of their exquisite properties in Goa, Daman, Sikkim and Nepal. Deltin operates three offshore casinos – 1 land based casino and one 5-star casino hotel in Goa, a magnificent 5-star resort in Daman with a proposed casino that is subject to regulatory approval, as well as two other land-based casinos in Sikkim and Nepal.

ALWAYS ON TOP

Delta Corp has gained a leadership position in the industry through its early mover advantage. It owns three of the six offshore gaming licenses issued in Goa.

Delta Corp also operates two 5-star hotels, four land based casinos and two online gaming websites.

EXPLORING ONLINE GAMING SPACE

Delta Corp has diversified into the fast growing online gaming market with its acquisition of Gauss Networks Private Limited, operator of Adda52.com. The organization has also made significant investments in other online gaming portals.

THE LATEST ADDITION

Deltin recently took over the operational control of the in-house casino at The Zuri White Sand Resorts in South Goa, the new casino, named ‘Deltin Zuri’, and began its operations on June 1, 2022. Deltin Zuri’s casino boasts the same world-class services and experiences that Deltin is popular for. With the opening of this casino, South Goa will have its only world class gaming and entertainment destination.

WORLD-CLASS EXPERIENCE

Deltin delivers a unique blend of offerings which is a mix of thrill, energy, entertainment, food & beverages and great service.

Their patrons belong to various segments: some seek the thrill of live gaming, some visit for the experience, some for the gourmet cuisine and some just want to have fun. Deltin caters to everyone’s desire with its finest offerings and service.

The demographics vary as per the segment of the consumer but their guests represent men, women and family of varied age groups from different parts of India. The Deltin experience, that is the class and their strong connect with the patrons, is something that the guests love.

PRESTIGIOUS AWARDS

Deltin has received several prestigious titles, some of them include, ‘The Economic Times Best Brands’ 2021, ‘India’s Most Iconic Luxury Gaming & Entertainment Destination’ by Times Hospitality (Times of India Group), and ‘Iconic Leader in Luxury Gaming & Entertainment’ by Mid-Day Icons 2021.

The company was also felicitated with the ‘Most Iconic Gaming Experience’ by Times Hospitality (Times of India Group), Most Iconic All Suites 5-star Casino Hotel’ by Times Hospitality (Times of India Group) ‘Iconic Luxury Wedding and Events Destination’ by Mid-Day Icons 2021, and ‘Best Leisure Hotel 2021’ by Yatra Consumer Choice Awards.

These awards and recognitions attest to the unshakeable trust that its customers have continuously placed in it.

GIVING BACK TO SOCIETY

Deltin believes strongly in giving back to the society. It takes active participation in various social causes and contributes greatly to the local community through its CSR wings.

The top-notch steel company ARS Steels manufactures and exports an extensive array of TMT bars. With modern and advanced technological machines, it delivers products within the time limit without compromising quality. It works with the prime aim of leading the power and steel industry in the country using limitless innovation and technology.

The organisation’s annual turnover is around Rs. 750 crore, and it keeps setting new benchmarks to increase its profitability. The Company Head, Mr. Ashwani Kumar Bhatia has some really big plans for the expansion of his company. Under his leadership, the organisation located in Gummidipoomi Tiruvallur district of Tamil Nadu has already started expanding in Kerala, Andhra Pradesh, Karnataka, and other states. It has created a formidable space in Tamil Nadu and plans to expand its business overseas.

An ISO certified company, ARS Steels focuses on quality management systems and creating a safe and healthy workplace for its employees. Now, it is also focusing on exploring other avenues abroad, especially in other South Asian countries, to make a worldwide presence and popularity.

QUALITY OVER EVERYTHING

One of the principal reasons for the popularity of ARS Steels is their consistency in manufacturing the ‘D’ quality steel, which is considered the best-quality steel in the market. It has low sulphur and phosphorus content, and is strong and ductile to withstand shocks. Moreover, the certified and tested elongation of ARS 550 D is 25% more than BIS standards, thus, making it 25% safer and stronger during any natural calamity. The company has even commissioned a renowned international testing agency that tests and certifies each consignment before it goes into the market. All the products carry the agency’s authentication sticker and seal for customer satisfaction.

CORDIAL WORKING ENVIRONMENT

ARS Steels has a devoted team of members working diligently to take the company to great heights. Each member is truly committed to the organisation’s growth and profitability. It is because of the entrepreneurial thinking ability of the workforce that the firm provides sustainable and excellent quality products to the customers.

The team is constantly motivated to achieve the highest professional delivery standards. All of the members work with the prime objective of providing a quality product to win the trust of their clients and stakeholders.

RAISING THEIR VALUE OVER PEOPLE

Only a satisfied customer gives a big business to a company. Keeping this in mind, the workforce at ARS Steels ensures that the products manufactured are cost-effective and delivered within the time limit. The industrious team members work as per their customers’ needs and demands. Mr. Ashwani Kumar Bhatia and his team understand the customers’ requirements comprehensively and deliver revolutionary products and services to them.

SUCCESS STORY

ARS Steels installed two 3-tonne furnaces in 1992 and 1994. In 2003 and 2004, it converted these two furnaces into 8-tonne furnaces, respectively. In 2010, it installed a new 25-tonne furnace that ramped up its billet production to the next level. The company even has one of the country’s largest induction furnace based steel mills. These milestones won much acclaim for the company.

ARS Steels received the Excellence Award from the Ministry of Steel, Government of India, thus, emerging as one of the most trusted steel manufacturing companies in the country. The firm has also got several certifications for its work.

Education has a tremendous potential to bring change in the world and is vital for the development of any country. Tapasya Educational Institutions was founded to turn the students into leaders of tomorrow. It offers a wide span of advanced courses in management and commerce to enrich the learners’ minds and prepare them for a successful career nationwide. It has an impressive placement record which speaks volumes about its commitment to making the career of the students. The Chairman of the university promises that if a student enters Tapasya Educational Institutions as a high school graduate, then the child will attain a college degree, a professional qualification, and job prospects after graduating.

Moreover, the students in this institute get ample opportunities to showcase their talents in not just academics but also in co-curricular and extra-curricular activities, which ultimately leads to their holistic development. Many other vital facilities are available in the institution, for example, expert guidance for students, personal coaching and mentoring, talks and seminars by industry professionals, regular educational tours, and industrial visits for the students’ practical training. In addition, timely counselling is provided to prepare them for their future. The teachers working at the institution leave no stone unturned to guide the students so that they make the right career choice for themselves. The students can use their potential and abilities in the best possible way. Overall, studying at Tapasya Educational Institutions is the best way for a child to learn and have fun simultaneously.

GETTING BIGGER AND BETTER

Tapasya Educational Institutions has risen to prominence due to its unique and innovative teaching methods. It has emerged as a renowned brand in the education sector. Mr. Seeedhar Muppala started this journey with a single college in the year of its inception, and today, it has a network of more than 17 Intermediate and Pre-University Colleges. There are 10 degree colleges and 12 branches spread throughout the states of Telangana and Karnataka. It is a hub of education with more than 400 well-versed faculty members, 12,000 students, 15 program streams, and more than 5,000 well placed students working in MNCs globally. It covers around 3,20,000 sq. ft. of space in 25 spacious buildings. It is a brand to be reckoned with in Hyderabad and Bengaluru.

BEATING INDUSTRY–ACADEMIA GAP

The business world is changing rapidly and the developments brought in by digitalization are numerous. It has a significant impact on the realms of business and commerce. Therefore, the world needs business leaders who can overcome any challenge and transform the future.

The students at Tapasya Educational Institutions are trained about the reality under business experts and well experienced faculty. It has established a dedicated corporate relations department to give the students industry exposure, the best placements, and training. They have an Entrepreneurship Development Cell, a Corporate Recruitment Training Cell, and Industry Exposure Cell. All of them are the wings of the Corporate Relations Department. These wings work round-the-clock to provide support and assistance to the students.

The Tapasya Educational Institutions is a perfect place where theory meets practice. It offers courses like B.Com, B.B.A., and Business Analytics for three years, a full-time graduation program, MEC, and CEC as part of the intermediate program affiliated with the Telangana State Board of Intermediate Education. Also, it offers a Company Secretary course as a graduate program in financial records, company policies, tax returns, legal aspects, among others.

Lance LED, a premier LED lighting maker, has been providing industry-leading solutions since 2011. Its Director, Mr. Dhaval Shah, started Lance LED after his graduation under the guidance of one of his close relatives – Mr. Sanjay Shah. Under his supervision, Dhaval learned the ropes of the trade and established his own company.

Lance LED is committed to efficiency, excellence, innovative product development, compliance with global standards, competitive pricing, and impeccable customer service. These attributes have made the company a trusted partner in the design and implementation of lighting solutions.

With a decade of experience in the industry, Lance LED has established a pan-India presence with a sizable customer base and a solid supply chain network. Its manufacturing facility is located in Ahmedabad, and products are available in seven Indian states, mainly the South and West states.

The organisation plans to expand its operations in the North and East states of the country.

REFORMING WORKSPACE LIGHTING

The workspace lighting industry has undergone a major transformation in recent years, shifting towards more energy-efficient and personalised solutions. Lance LED is at the forefront of this shift. Today, it offers a diverse range of lighting solutions that prioritise technology, performance, and aesthetics to elevate the overall light experience.

Lance LED’s dedication to sustainability, technology advancements, and product development sets it apart from others and positions it as a leading player in the market. Its products are recognised by leading Indian corporate houses, global multinational companies, and top-rated consultants for their performance and reliability. The company is dedicated to illuminating workspaces and transforming the way we see and use them.

AN INTEGRATED LIGHTING SOLUTIONS’ PROVIDER

At Lance LED, lighting is seen as a tool for creating personalised, ambience rich spaces. The organisation provides integrated lighting solutions for all aspects of workspaces, using the latest LED technology for energy-efficient performance.

The company’s commitment to excellence shines through its continual product development and adherence to global standards. Endorsed by leading consultants, its products set the standard in efficacy and aesthetics.

COMMITTED TO REDUCING ENVIRONMENTAL IMPACT

Lance LED’s technical expertise and knowledge leadership drives them to stay ahead of industry trends and advancements. The company’s vision is not only about making profits, but also creating a brighter and more sustainable future for forthcoming generations.

As of 2020, the company has achieved significant energy savings by conserving 102264 KW of energy, reflecting its dedication to reducing environmental impact. With a strong belief that caring for the earth is not just a corporate social responsibility, but also a fundamental part of its values and identity, Lance LED is committed to promoting sustainable and eco-friendly practices in the industry.

AWARDS AND RECOGNITIONS

In recognition of its exceptional work in the lighting industry, Lance LED has received several awards, including the Credit Suisse Award for the CS IT BDC Project Udaan and the Brand of the Year Award, as determined by Consumer Voted Research and Process Evaluators from WCRC. Its commitment to excellence and innovation is reflected in its product offerings, and its dedication to sustainability is illuminating a brighter future for all.

Delivering customer experience (CX) cuts through every industry, from healthcare, logistics, education to travel and BPO. But, Customer Relationship Management (CRM) software often proves to be the bottleneck of CX. SPARROW has solved this problem by clubbing all the essential CX solutions together. SPARROW is a customer centric interactive CX platform, which caters CRM & ticket functionality and a corporate productivity suite that came from its creators’ years of work in customer experience. What makes it different from its counterparts is its underlying superior design. It is built in-house by the Customer Experience Lab. leverages customer-first design principle in creating the seamless customer experience.

MODULAR ARCHITECTURE

The name SPARROW reflects to the agility of the platform. Generally, companies make software agile by reducing its number of features. SPARROW, on the other hand, gets its agility and flexibility from its modular design. It supports multiple customer experience channels such as chat, an automated bot, social media, video, and voice. But SPARROW stands apart. Since the architecture is modular, a firm can select a bundle of modules as one package or pick individual modules. The modular structure also allows companies to use different modules at different touchpoints of the customer journey.

COMPANY BEHIND THE PRODUCT

Customer Experience Lab is the organisation that envisioned and created SPARROW. The company provides digital enterprise solutions linked to every aspect of customer experience. It serves clients in more than ten countries across diverse business sectors such as Business Process Outsourcing, Banking, Financial Services, and Insurance, logistics, and e-commerce.

Customer Experience Lab is not just a software development company; it is an amalgamation of process engineering, custom software development, design consultancy, and technology implementation. This help enterprises at every level of the customer journey. In an industry saturated with dozens of legacy players, it is differentiating itself with cutting-edge tech solutions that apply data-driven, real-time optimization. It offers many other enterprise CX solutions, such as AI interactive bots, cloud contact center solutions, and SPARROW. These solutions have helped the company serve a range of clients, including American International Group, Tech Mahindra, Terrabit, Swiggy, Moneymax, KBZ Bank, Infosys, Banyan Tree, and Arya Omnitalk.

EXTENSIVE FEATURES

SPARROW has an extensive list of features such as multiple mode dialing, workforce management, a customised interactive voice response system, ability to integrate with any other third party applications like SFDC, MS Dynamics, ZOHO etc.. by developing the connectors, call monitoring and coaching, automation of call distribution, and much more. The resulting interaction hub is capable of managing all customer interactions covering numerous channels. With SPARROW by their side, any CX executive can handle multiple touchpoints. The dashboard includes a ticket summary, performance, interaction summary, customer information, and internal comments on tickets. The extensive list of features makes SPARROW a one-shop-stop solution for everything about CX.